At Futuretrend, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer flexible return and refund options. Please review our policy below.
1. Returns
Timeframe: You may return most items within 7 days of purchase for a full refund or exchange.
Condition: Items must be returned in original, unused condition, with all tags, packaging, certificates, and receipts. Any item that shows signs of wear, resizing, alteration, or damage will not be accepted.
Exclusions: Custom or personalized items, engraved pieces, and final sale items are non-refundable unless they arrive damaged or defective.
2. Non-Returnable Items
Offers Purchasing Product
Earrings (due to hygiene reasons)
Items purchased during special promotions or marked “final sale”
3. Return Process
In-store: Bring the item, along with the receipt and original packaging, to any [futuretrend] location for assistance.
Online: Contact our customer service at [customer service email] to initiate the return process. We will provide you with a return shipping label.
4. Refunds
Original Payment Method: Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item.
Gift Returns: If you received an item as a gift, you may return it for store credit only.
Shipping Charges: Original shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for the item to be repaired, replaced, or refunded at no additional cost to you.
6. Exchanges
Exchanges are accepted for eligible items within 7 days of purchase, subject to availability. Please contact customer service for assistance with exchanges.
7. Return Shipping Costs
For eligible returns, we will provide a prepaid shipping label.
For international returns, customers are responsible for shipping fees and any applicable duties or taxes.
